Legal
Privacy Policy
This policy explains which data is collected while the service is provided, for which purpose it is processed, how long it is retained and which rights users have.
Data Processing
Which Data Is Processed for Which Purpose?
For the service to be provided some information has to be shared: creating the subscription, setting up the device and answering support requests depend on this information.
This page explains which data is processed for which purpose, how long it is retained and how it can be deleted. Requests concerning personal data can be submitted through the contact channels.
- Do you know which data is requested for which purpose?
- Are the contact details you shared up to date?
- Do you know that you can manage your cookie preferences from the browser?
- Would you like your data to be deleted?
Privacy summary
Legal and corporate pages
Terms of use
Refund and subscription terms
About Us
Contact
Technical support
IPTV subscription
Data Lifecycle
How Data Is Processed Five Steps
Data is processed to the extent the service requires and for specific purposes. The order below summarises the flow followed from the collection of data to its deletion.
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01
Collection
Contact details are collected when the subscription is created, and device and connection information in support requests. Only the information required for the service is requested.
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02
Defining the purpose of use
Data is used for managing the subscription, providing setup support and answering support requests.
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03
Secure storage
Records are protected against unauthorised access; access is limited to the people needed to provide the service.
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04
Limited sharing
Data is shared only to the extent necessary for providing the service and within the scope of legal obligations.
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05
Deletion and correction
On request information is updated or deleted. Requests are submitted through the support channels and processed after identity verification.
Protection of login details
Subscription login details should be shared only for setup purposes. In case the details are shared with third parties, the user is responsible for access problems that may arise.
Data Categories
Which Data, for Which Purpose and for How Long?
The table below summarises the data categories processed, the purposes of use and the retention approach. Only the data necessary for providing the service is requested.
| Check item | Why it matters | How to check |
|---|---|---|
| Identity and contact detailsName, e-mail, phone | Creating the subscription and making contact | Retained while the subscription continues and afterwards for the legally required period. |
| Subscription recordDuration, device and access details | Defining and managing access | Retained throughout the subscription relationship. |
| Support recordsCorrespondence, device and connection details | Troubleshooting and monitoring service quality | Retained for the period needed to conclude and follow up the request. |
| Payment informationRecord processed through the payment provider | Verification of payment and accounting record | Kept within the scope of the legal retention obligation; card details are not stored. |
| Cookie dataSession and preference details | Operation of the site and usage measurement | Kept for a short time depending on the cookie type; can be deleted from the browser. |
| Security recordAccess and session details | Preventing misuse and ensuring service security | Retained for the limited period required for security purposes. |
The rules of use are on the terms of use page, and the refund and subscription conditions on the refund and subscription terms page.
Frequently Asked Questions
Privacy and Data Frequently Asked Questions
Which data is collected?
For creating the subscription, name, e-mail and contact details are collected; in support requests device and connection information and the content of the correspondence are collected.
For which purposes is the data used?
Data is used for managing the subscription, providing setup support, answering support requests and ensuring the security of the service.
Is my data shared with third parties?
Data is shared only to the extent necessary for providing the service and within the scope of legal obligations. It is not sold for advertising purposes.
What are cookies used for?
Cookies are used for the operation of the site, remembering preferences and measuring page usage. Cookies can be deleted from the browser settings.
How long is my data retained?
Subscription records are retained for the duration of the relationship and afterwards for the period stipulated by law; support correspondence is retained for the time needed to conclude the request.
How can I exercise my rights?
Access, correction, deletion and objection to processing requests are submitted through the support channels. Requests are answered after identity verification.
How is the security of my login details ensured?
Subscription login details should be shared only for setup purposes. Should the details be shared with third parties, access security is the user's responsibility.
The legal framework is explained on the terms of use page, and the subscription and refund conditions on the refund and subscription terms page.
Related Pages
Legal and Corporate Other Related Topics
Terms of Use
The usage framework of the service and the obligations.
Refund and Subscription Terms
Trial, duration and refund process.
About Us
Broadcast infrastructure and how it works.
Contact
Data requests and support channels.
IPTV Subscription
Subscription process and scope description.
Technical Support
Problem reporting and the support process.
The subscription conditions are on the refund and subscription terms page, and the setup steps on the IPTV setup page.
