3-month subscription
30 EUR single simultaneous device
A short-term option for confirming that the problem is solved.
- Single-device use
- Live TV, movie and series scope
- Setup support
Troubleshooting
IPTV Not Opening: Steps to Try in Order
If the channels do not load or the stream cannot be started even though the subscription details are correct, the problem usually comes down to a few points. On this page the checks are ordered starting with the one that gives the fastest result, so that no unnecessary setting is changed.
The Source of the Problem
Information First, Connection Second
When a stream does not open, the first thing that comes to mind is to change the player settings; however, most problems come from the login details, the subscription status or the network connection. Setting changes made before these two points are checked can make the problem invisible.
For this reason the order is set up as follows: the details are verified, the network is tested, the device limit is checked and the player settings are reviewed last. If the playlist never loads, the checklists on the M3U setup page can be used, and if the login is rejected, the Xtream Codes setup page.
- Are the playlist address or the login details correct and complete?
- Is the subscription period still running?
- Is the internet connection working?
- Is the subscription open on another device?
Troubleshooting
Troubleshooting and setup pages
IPTV setup
If the stream freezes
Wi-Fi problems
EPG not working
Internet speed
Technical support
Step-by-Step Checks
Five Checks When the Stream Does Not Open
The checks start with the one that gives the fastest result. After each step the stream is tried again, so that it becomes clear which point the problem comes from and no unnecessary setting is changed.
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01
Test the internet connection
Internet access is checked from another device on the same network. If there is no connection or it keeps dropping, the problem is on the network side before the subscription.
-
02
Verify the login details again
The playlist address or the username and password are checked on screen. The details are entered again by copy and paste; no spaces are left at the beginning or the end.
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03
Check the subscription status and the device limit
It is verified that the subscription period is still running and that the same account is not open on another device. The scope is defined for 1 simultaneous device.
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04
Refresh the list and restart the app
The list is refreshed in the player and the app is closed completely and opened again. Restarting the device also clears connections left hanging.
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05
Try a different channel and player
Another channel, another group and, if possible, another player are tried. If the result does not change, the problem is on the connection or subscription side and support is contacted.
What to include in your support request
So that the request is resolved quickly, the device model, the player used, the name of the channel where the problem is experienced, when the problem started and the message seen on screen are shared. The support channels are listed on the technical support page.
Symptom and Solution
Which Symptom Points to What?
The symptom seen on screen shows which layer the problem is in. The table below matches the symptoms with the possible causes and the first action to take.
| Check item | Why it matters | How to check |
|---|---|---|
| Empty listThe channel list does not appear at all | The playlist address is missing, copied incorrectly or the connection was lost. | The address is entered again, the list is refreshed and the app is opened again. |
| Login errorThe details are rejected | The username or password is wrong; sometimes the account is open on another device. | The details are entered by copy and paste; the sessions on other devices are closed. |
| LoadingThe stream does not start | The connection speed is insufficient or the stream is busy; the cache is not enough. | A lower-resolution channel is tried, the connection speed is measured and the cache setting is reviewed. |
| Partial problemSome channels do not open | The problem may come from a single channel or group. | Other channels in the same group are tried; if the problem occurs only on that channel, support is informed. |
| Black screenSound but no picture | The device may not be able to decode the picture format of the stream. | The picture settings of the player and the device are checked and a supported resolution is selected. |
| DurationThe stream cut off suddenly | The subscription period may have ended or the device limit may have been exceeded. | The subscription status is checked; if necessary a renewal is made and the details are entered again. |
Similar steps are covered in more detail on the IPTV freezing page, and for connection-related dropouts on the Wi-Fi problems page.
Subscription Options
For Uninterrupted Viewing: Subscription Durations
Once the problem is solved, the subscription period needs to be sufficient for your viewing pattern to continue without interruption. The content scope is the same across all duration options.
6-month subscription
50 EUR single simultaneous device
For medium-term use once the setup and the settings have settled.
- Single-device use
- Average 8.33 EUR per month
- Setup support
12-month subscription
80 EUR single simultaneous device
Uninterrupted access and a low monthly average with long-term use.
- Single-device use
- Average 6.67 EUR per month
- Setup support
1 subscription = 1 simultaneous device
Subscriptions are defined for a single simultaneous connection. Users who want to watch on a second device at the same time need a separate subscription per device.
Multiple device total
For 2 devices the total is 60 EUR for 3 months, 100 EUR for 6 months and 160 EUR for 12 months; for 3 devices it is calculated as 90 / 150 / 240 EUR.
3-hour trial and 3-day refund
The trial period is 3 hours and the refund period for subscriptions is 3 days. The details of the terms are on the refund and subscription terms page.
Every subscription is defined for 1 simultaneous device. The subscription status and the renewal terms are on the refund and subscription terms page, and current prices are on the IPTV prices page.
Frequently Asked Questions
FAQs about IPTV Not Opening
Why is IPTV not opening?
The most common causes are login details entered incorrectly, an expired subscription, a break in the network connection and the same subscription being open on another device. The problem is usually found by checking these four points.
What should I do if the channel list appears empty?
The list is refreshed, the login details are checked again on screen and the app is closed and reopened. If the list is still empty, the connection is tested and the subscription status is checked.
What could be the reason if it stays on the loading screen?
A connection speed that cannot carry the stream, server load or the cache setting of the player lead to this. The source of the problem can be narrowed down by trying a channel in a lower resolution.
What should I check if I get a login failed warning?
The upper and lower case match of the username and password, the absence of spaces at the beginning and the end, and the account not being open on another device are checked. The details are entered again by copy and paste.
What if the app opens but no channel plays?
A different channel, a different group and, if possible, a different player are tried. If the same result is obtained on every channel, the problem is on the connection or subscription side rather than the device.
How does the stream behave when the subscription expires?
When the period ends the playlist may not load or the channels may not open. In this case the subscription needs to be renewed; after renewal the same details continue to be used.
In which case should I contact technical support?
If the stream does not open even though the details are correct, the connection is sufficient and the device limit has not been exceeded, support is contacted. Adding the device model, player name, channel name and the message seen on screen to the request speeds up the solution.
To rule out setup-related possibilities, you can look at the checklists on the M3U setup and Xtream Codes setup pages.
Related Pages
Troubleshooting: Other Related Topics
IPTV Setup
Reviewing the setup steps from the start.
IPTV Buffering
Steps to try when the picture stutters.
Wi-Fi Problems
Dropouts and speed fluctuations on a wireless connection.
Internet Speed
Measuring whether the connection is sufficient for streaming.
EPG Not Working
Steps to apply when the programme guide does not arrive.
Technical Support
Support channels after all the steps.
If the problem is limited to one channel, see the IPTV freezing page; if it is seen on all channels, compare your connection with the values on the internet requirements page.
Troubleshooting
